fixed phone line being used by another part

YA'ISH of Bandar Sri Damansara, Kuala Lumpur, says he was shocked when told by Telekom Malaysia Berhad (TM) his fixed phone line number was being used by another party.

"On Sept 28, I sent an email to TM because I could not make or receive calls from my fixed line," he says.
"Two days later, TM informed me my fixed line number was being used by another party and they requested me to go to TMPoint to sort out the matter."

YA'ISH says he has been using the fixed line since the mid-1990s and cannot understand how it could suddenly occur.

"I've already made an official complaint to TM so I don't see why they need me at their office. Until today, I have yet to receive any feedback from them."

● A SPOKESMAN for TM says: "We wish to clarify that the situation faced by YA'ISH was due to faulty equipment at TM’s exchange. Our technical team has since replaced the equipment to restore the customer’s fixed line service.

We have informed YAI'SH on the status and he has confirmed that his problem has been resolved. TM would like to apologise to YA'ISH for the inconveniences caused."

When contacted by Hotline, YA'ISH says his fixed line is working again.